JOB DESCRIPTION

• Works with business partner to elicit high-level requirements and capture business needs
• Clearly articulates and documents business requirements
• Assesses the risks of various solutions and prioritizes competing business demands
• Manages ongoing relationship with business partner to drive satisfaction with IT
• Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
• Obtains key inputs from enterprise architecture teams and identifies solution inter dependencies
• Engages with knowledge workers to incorporate usability and user interface needs when designing systems
• Proactively resolves customer satisfaction issues
• Negotiates contracts, manages relationships, and monitors vendor performance against SLAs

SKILLS REQUIRED